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Why isn't Learnvest connecting any of my accounts?

Lauren R May 17, 2013 08:32PM EDT

I have tried to connect several credit cards over the past 2 days and none of them are able to connect. When I try via the Iphone app it just states unable to connect w/ whichever credit card I am trying to add, and over the computer it just says talking to so and so and it never connects. Is there a system issue?

Up -18 rated Down
Alex Gillaspie May 19, 2013 05:42PM EDT LearnVest Agent

Hi Lauren,

Sorry you’re having trouble with that! We are not aware of any system issue, but we’d be glad to take a look at those accounts for you. Just email us at with the accounts, the kind of account each one is, and the email address you use to log in to LearnVest.


Up 1 rated Down
Elizabeth R Mar 09, 2015 09:26PM EDT
I'm also having trouble getting any updates in to my account. I'm not connecting new cards but cannot load any data after 3/2. My inbox has remained empty for the last week.

Any known issues?

Up 3 rated Down
Jacky Jul 23, 2015 10:32AM EDT
There are a few accounts that never connect, but today there are suddenly eight accounts from different institutions that will not connect. Is this a LearnVest system issue? How can I keep accounts from disconnecting when no information has been changed?
Up 2 rated Down
MH Aug 16, 2015 06:37PM EDT
For me also, none of the accounts I am trying to connect are connecting. Was considering purchasing the service but am hesitant given this fundamental issue.
Up 0 rated Down
Kara Nov 16, 2015 11:55PM EST
I bank with a national credit union used by At&T employees based in NJ.. every time I login the site indicates I need to reconnect so I have to go through the hassle of entering in a verification code and waiting for the connection to happen. I enter in the exact user name and password I use to login into the credit union site. What's going on?

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