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Why isn't Learnvest connecting any of my accounts?

Lauren R May 17, 2013 08:32PM EDT

I have tried to connect several credit cards over the past 2 days and none of them are able to connect. When I try via the Iphone app it just states unable to connect w/ whichever credit card I am trying to add, and over the computer it just says talking to so and so and it never connects. Is there a system issue?

Up -18 rated Down
Alex Gillaspie May 19, 2013 05:42PM EDT LearnVest Agent

Hi Lauren,

Sorry you’re having trouble with that! We are not aware of any system issue, but we’d be glad to take a look at those accounts for you. Just email us at feedback@learnvest.com with the accounts, the kind of account each one is, and the email address you use to log in to LearnVest.

Best,
Becky

Up 1 rated Down
Elizabeth R Mar 09, 2015 09:26PM EDT
Hi,
I'm also having trouble getting any updates in to my account. I'm not connecting new cards but cannot load any data after 3/2. My inbox has remained empty for the last week.

Any known issues?

Thanks!
Up 3 rated Down
Jacky Jul 23, 2015 10:32AM EDT
There are a few accounts that never connect, but today there are suddenly eight accounts from different institutions that will not connect. Is this a LearnVest system issue? How can I keep accounts from disconnecting when no information has been changed?
Up 2 rated Down
MH Aug 16, 2015 06:37PM EDT
For me also, none of the accounts I am trying to connect are connecting. Was considering purchasing the service but am hesitant given this fundamental issue.
Up 0 rated Down
Kara Nov 16, 2015 11:55PM EST
I bank with a national credit union used by At&T employees based in NJ.. every time I login the site indicates I need to reconnect so I have to go through the hassle of entering in a verification code and waiting for the connection to happen. I enter in the exact user name and password I use to login into the credit union site. What's going on?

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